We are a small, fee-for-service clinic, meaning that we collect payment at the time of service (cash, credit card, check, flexible savings accounts and health savings accounts). After each session we will email an itemized bill to our patients so those who are interested in reimbursement can independently submit it to their insurance companies.

We really value time – both yours, and ours. Running an efficient practice allows us to provide service to more people, and gives us time to pursue research and educational roles in the field. Our cancellation policy supports and respects the time commitment of our clients and our physiotherapists, and is intended to make our expectations clear. It sounds like this:

1. We prefer that you attend your appointment at the scheduled time.
2. If you cancel or re-book your appointment with more than 24 hours notice there is no charge to you. However, a few days’ notice would be great so that we can fill your spot.
3. If you cancel or re-book your appointment with less than 24 hours notice you will be charged 50% of the consultation fee and reflects the cost of an unfilled appointment.  If we fill your spot, you will not be charged. This cost will NOT be able to be subsidised through private health claiming due to services not being provided.
4. Policies outlined in service agreements for neurological/disability clientele will supersede the above terms and conditions.

If you have any questions please contact Dylan Claridge at dylanc@evolvephysioandrehab.com.au or on 0488 355 225

We offer 10% discount for our services.